How do I place an order?

Very simple! First you need to register a user account via Steam login. Add what you want to your cart, move cursor to cart – located at the right hand side of the website header – and click checkout to proceed with payment. Please see next question/answer to see why we have minimum sale policy.
You can choose among a variety of instant online payment options. If you are a first time customer paying with card or PayPal we may need to call you on your provided phone number before we process your order.

How do I receive my order?

After placing your order (please note you need to register first), we will verify it and then depending on stock it will be delivered via Steam trade. Please note in order to initiate Steam trade you need to provide your “Trade Url” link


How can I get my Trade Url?

1. Log into Steam account>>>

2. Go to your Steam profile

3. Click on your Steam “Inventory”

4. Click on “Trade Offers”

5. Click on “Who can send me Trade offers?”>>>

6. Scroll down and you will see your Steam trade url


How long does it take to receive my Steam items?

We offer 5-15 minutes delivery for items in stock after your order was verified and up to few hours for backorder items.


Why haven’t I received a trade offer for my order?

We are trying to process all orders as soon as possible. Please contact us after your order so we can check status of your purchase. Even that we are trying to stock up as much as we can with Steam items through different supply channels, we also have backorder items which may take up to few hours to obtain. If item has backorder delivery it will be stated in its listing.


Why is my Trade Url invalid?

1) Check your trade link and make sure it is a valid trade link and that it is for your account.

2) Next check to see if you have a Steam Guard trade ban by trying to make a trade with a friend. If you have one of these, we can’t get you your items until the trade ban period is over.

3) Make sure you aren’t CS:GO VAC banned on the account.

4) Make sure you aren’t trade banned on the account.


Are you affiliated with Valve inc.?

Not at the moment. All services accessible on GamePlace are provided as third party service.

Is GamePlace shop legit?

Our company is registered and our team is 20 people strong and dispersed across the globe to ensure 24/7 service. Through the years, tens of thousands of customers have experienced and keep experiencing our secure and professional service on our different selling channels and websites.


How can I contact you?

Our live chat accessible in lower right corner of website is the best and fastest way to contact us. You can also use our contact form in which case we will get back to you via email within 24 hours.


I have seen a cheaper shop. Can you match their price?

We do not do price matching at moment. Our focus is to provide a high quality service for customers that value delivery speed and security. When you order from a cheaper shop you will find that you normally have to wait a long time for your delivery. Sometimes an eternity. You may also get your game account banned or have your purchased goods retracted when you order from a cheap shop. Here at GamePlace we put lots of continuous effort into keeping ourselves and our customers well stocked and secure and this adds to the price tag. If you are serious about your gaming, then it’s worth every cent to order from us.


What payment options are there?

You can pay by PayPal, debit card, credit card, prepaid card, paysafecard, Bitcoin, webmoney, SMS, phone, mobile, bank transfer, iDEAL, Sofort, and a variety of other options using the payment gateways accessibile in our checkout such as PayPal and Robokassa. You can also top up your prepaid balance using micro payments such as SMS or phone, and then pay from that balance in our checkout.


Why won’t my prepaid / debit / credit card work?

Make sure you are entering all information correctly. In case it still does not work there are a number of possibilities to consider. Not all cards are supported by payment gateways such as PayPal. Typically only VISA, Mastercard, Discover and American Express will work. If you are paying by debit card you may also have reached your predefined spending limit or simply run out of funds. Contact your financial institution to find out. If you are paying as an unregistered user via a payment gateway such as PayPal, you may also have reached the spending limit for unregistered users in which case the remedy is to register and verify an account to continue making payments.


Why do you need phone confirmation before delivering orders?

We call new customers paying with card or PayPal to protect ourselves from fraudalent payments. Identity theft and credit card fraud can easily bring an e-commerce website to its knees if kept unchecked. We only call returning customers when somebody other than the recipient is paying for the order. In addition to phone verification we may on occasion require proof of identity and source of funds. Read next answer for more info.


What alternatives are there to phone confirmation?

There is no way around phone confirmation for new customers paying with card or paypal. In case you don’t have a phone we can call via Skype, Messenger or Google hangouts. If you don’t want any verification calls you can use some other payment options instead such as Paysafecard, Bitcoin, iDEAL, Sofort, Western Union, OneCard and many more.


Do you feature loyalty program, discounts, bonuses, rewards or special campaigns?

Yes we do all of the above. Please contact us to get more info.

Can I earn money by recommending your website?

Yes in short time we will provide all interested parties access to our Affiliate Program where you can earn money (% commision from sales) from reffered users by you.